FREQUENTLY ASKED QUESTIONS
The best way to discover your match is to take our 60-second QUIZ or if you have further questions, you can always e-mail us on [email protected]
All KÄLLA products are manufactured in Sweden.
Yes, it’s fine to take two or three probiotics together or to pair our supplements with a probiotic. Each probiotic contains a different bacterial strain or composition of bacterial strains to deliver its unique benefits. If you’re taking multiple probiotics at once you may initially experience some mild side effects (like gas, mild constipation or diarrhoea) as a result of the live bacteria. This is normal.
To ensure you do not exceed the RDI of certain vitamins or minerals, check the ingredients list before taking multiple KÄLLA supplements together. Unsure about something? You can e-mail us on [email protected]
The probiotic species found in our products were originally isolated from the gut mucus of healthy humans via biopsy, not from animal sources. After extraction the species was fermented in a medium of non-animal-origin in a controlled sterile lab environment. The bulking agent used to form the powders is also vegetable-based.
The Vitamin D in FOR IMMUNE HEALTH is sourced from microalgae. The Folic Acid and Vitamin B12 is also of non-animal origin.
However, our VITAMIN D capsules are sourced for sheep's wool and our clear whey protein is sourced from milk and has gone through a process to greatly reduce the lactose content to avoid gastric side effects.
Yes, all KÄLLA products are gluten-free.
Yes, all KÄLLA products are soy-free.
Yes, all KÄLLA products are GMO-free.
FOR RELIEF contains L. plantarum DSM 9843.
FOR IMMUNE HEALTH contains L. plantarum DSM 15312 and L. paracasei DSM 13434.
FOR MIND & MOOD contains B.bifidum W23, B.lactis W51, B.lactis W52, L.acidophilus W37, L.brevis W63, L.casei W56, L.salivarius W24, L.lactis W19, L.lactis W58
No, you can take all of our probiotics at once without problems. Each product delivers a unique health benefit after all. However, we don’t recommend taking more than the daily allowance of each product, if you do you may find that you experience excess gas, mild constipation and / or diarrhoea.
Yes, KÄLLA FOR RELIEF has been repeatedly shown to decrease gastrointestinal discomfort and improve digestive health. To view the research please visit CLINICAL TESTS AND TRIALS
Our PREBIOTIC BLEND provides almost 25% of your recommended daily intake of fibre, 5 digestive enzymes and psyllium husk to support the microbiome and promote regularity. However, it may not be suitable for those who are following a low FODMAP diet.
Yes, it’s safe to take our probiotics and prebiotics when you’re pregnant or breastfeeding. However, we do not recommend taking HORMONES & ME, CALM & ME or CYCLE SYNC when pregnant or breastfeeding due to the inclusion of some botanical extracts.
Yes, the probiotics are safe for children from 1 year of age. Our supplements have not been created for young children.
When starting a daily probiotic, some people experience more gas, minor constipation or mild diarrhoea. These reactions are generally temporary and a sign that the live bacteria is working. Health issues connected to an imbalanced microbiota like skin problems may also flare up slightly.
If the reactions cause you problems, stop taking KÄLLA products until the symptoms have ceased. You can then build-up to a full dosage, starting with one fourth or third of a sachet, gradually increasing the amount over the course of a week or two. If you still experience negative reactions, consult a health professional.
Our supplements are not known to cause any side effects, however if you have a pre-existing medical condition, are taking medication, or if you have questions about some of the ingredients in our supplements please e-mail us on [email protected] or speak to your health care provider before starting to take them.
Yes, and it’s advisable to take a probiotic whilst taking a course of antibiotics. It is best to wait a few hours between taking your antibiotics and taking a KÄLLA product.
Supporting the gut microbiota may support the vaginal microbiota too. If you have mild symptoms or occasional Candida, you may take KÄLLA products without any problems. However, if you have more severe and regular episodes you should treat Candida with a health professional first and foremost. Parasites should always be treated with a health professional.
In general, no. But if you take medication, have a pre-existing condition or have any doubts about any of the ingredients in our products you should always consult with your doctor who has access to your personal medical history. A member of our team is also available to support with answers to your questions on [email protected]
KÄLLA powders can be sprinkled into a cold beverage like water or smoothie or over cold foods like yoghurt. It’s best to take them in the morning or an empty stomach. Avoid adding KÄLLA products to hot food and drink. Do not add KÄLLA products to alcohol.
For optimal results you should take your KÄLLA product every day. Probiotics colonise the gut to replenish the existing bacteria in your gut and deliver benefits. However, they are transient and need to be topped-up over time to continue to work.
Everyone is different and each product is unique.
Some people feel the impact of FOR RELIEF within a week of taking their daily dose, for others it takes longer. The localised benefits of improved digestion and the decrease in IBS symptoms is something that can be felt for most people within their 30 day course.
You may – for example – only reflect on the impact of FOR IMMUNE HEALTH after the end of the winter season, when you realise how few colds you caught in comparison to last year or to those around you.
Our supplements contain a combination of ingredients that deliver benefits that can be felt relatively quickly (in some cases in a few weeks) and others that take longer to show their effect. For our hormone-related supplements it can take several months for the impact to be felt.
KÄLLA offers a 30-day money-back guarantee on all of our products. If you don’t feel the difference, we will refund you 100%.
You should always read the label of any supplement before combining it with another to ensure you are not taking too much of a certain vitamin or mineral. Generally probiotics are fine to mix and match if they contain different bacterial strains.
We always recommend reaching out to us directly if you have questions about our products, and speaking to your doctor regarding medication.
No, our protective packaging keeps the live bacteria in-tact. KÄLLA products can be kept at room temperature, however it’s best to avoid direct sunlight and areas of high humidity (above a stove for example).
Currently we deliver to Europe and the USA.
Orders within Sweden will generally arrive within 3 working days of the order being processed. Orders within Europe will generally arrive within 7 working days of the order being processed.
We’ll let you know via e-mail once we’ve dispatched your order. This e-mail will include your order tracking details. If you’ve created a KÄLLA account, you can also track your order in MY ACCOUNT. If you still need assistance, you can contact us at [email protected] for more information.
Please contact us at [email protected] as soon as you can. Depending on the status of you order we’ll try our best to change it.
Contact us at [email protected] and we’ll see what we can do.
If you’re having problems with your password, please select “forgot password” to reset it via your e-mail address. For other issues contact us [email protected].
Sign-in to your KÄLLA customer account and update your details under ACCOUNT SETTINGS.
If for any reason you are unhappy with your KÄLLA product you can return it to us within 30 days of receiving it and we will give you a full refund.
Returning your product is free. You simply e-mail [email protected] for a returns label, which you use to post back your goods.
You have the right to a 30 day money-back from the day of placing your order. To exercise this right, you must e-mail us at [email protected] with your order number and with the e-mail address you placed your order with. You can consume the product and do not need to pay for returns, you do however have to pay for shipping. KÄLLA have the right to refuse moneyback guarantee, if a customer is seen to be shopping multiple products and returning them, within a 6 month period.
No, you can buy a 30 day supply or subscribe and receive your products monthly at a discounted price. Subscriptions can be paused or cancelled at any point.
When you shop KÄLLA products you are given the option to subscribe both on the product pages and whilst you checkout.
Your first order is delivered to you with a premium box to store your daily doses in. Although it is constructed from 100% recyclable card, we want to go a step further to help the environment. This is why your subsequent orders are delivered as refills in a recycled, lightweight box which produces less emissions due its construction and weight.
This means your subscription will look like this:
MONTH 1 - KÄLLA Premium box
MONTH 2 - Refill Program
MONTH 3 - Refill Program
We'll notify you via email when we've taken money out of your account and sent your product to you.
If you’d like a new Premium box at any point, simply contact [email protected] and we’ll arrange it for you.
Contact [email protected] and we’ll send you a new one.
You can cancel your subscription at any time within your KÄLLA account, under MY SUBSCRIPTION. To avoid being charged for your next product and receiving it, please cancel your subscription by DAY 12 of your current course.
Yes, you can pause your subscription and reschedule it for another date within your KÄLLA Account, under MY SUBSCRIPTION.
Vouchers can be added to your order in the “Got a Voucher or Referred by a Friend” box during checkout. If you’ve received a discount code via e-mail or by clicking on a link from a friend or promoter, the discount will be immediately added to your order. You’ll know the discount has been successfully added as the full price will be crossed out and the lower cost will be listed beneath it. Please note that some voucher codes are only eligible for first-time customers.
Discount codes can only be used once and are often only valid for a given timeframe so check the details associated with the voucher you’re using. If you’re still encountering issues e-mail us at [email protected]
You can create your unique URL and voucher code here: REFER-A-FRIEND
Refer-a-friend discounts are only valid for first time customers. They are only valid for a given timeframe so check the details associated with the voucher you’re using. If you’re still encountering issues e-mail us at [email protected]
If your recommendation has led to a purchase, we’ll send you an e-mail with the good news. Alternatively, you can view your successful referrals under MY ACCOUNT. When you purchase your next KÄLLA product, sign-in and add your discount during checkout under “Got a voucher or referred by a friend?” - it will be there waiting for you. If you have referred multiple people, your accumulated discounts will be listed here too.
You can only offer and earn discounts on successful recommendations to first-time customers within a time frame of 90 days. The 90 days starts from when your friend first clicks on your link. Your friends must either come directly from your unique URL or enter your unique voucher code at checkout for you to receive your discount. When you have a successful referral, we will notify you via e-mail and update your MY ACCOUNT page with information. If you still think there’s a mistake, contact us at [email protected]
If you’d like to apply to become a KÄLLA Ambassador and discover unique training materials, unlock digital tools and earn on your recommendations, APPLY HERE. You don’t need thousands of followers, just a passion for our products.
When you become a KÄLLA Ambassador you earn on all your successful recommendations, which you can transfer to your bank account whenever you want. You’ll access the KÄLLA Lab where your personalised digital tools will be located, as well as personalised reporting so you can track your success. You’ll also unlock training materials and be invited to digital events.
SUSTAINABILITY
Yes, all of our packaging is recyclable. All of our cardboard packaging (premium and refill) can be recycled with cardboard via your local facility.
All of our daily dose sachets are made from foil and a thin layer of plastic to keep the live bacteria in-tact. These can be recycled with plastics at your local facility. Alternatively, all first-time orders include a pre-paid envelope, in which you can send back your used sachets to us, which we recycle via TerraCycle® who transform 100% of the materials into new products. In order to minimise wastage, our refill boxes can also be used to send your used sachets back to us for recycling. Simply request a pre-paid sticker from [email protected]
The pre-paid envelope in your first order can be used to send back all used sachets to us for recycling. Subscribers will receive re-fill boxes on their subsequent orders, which can also be used to send back used sachets. Simply request a pre-paid sticker from [email protected]